Privacy Policy & Accessibility

GetYourCare (GYC) operates this website under the following terms of use. By accessing or using the GYC website, you accept these Terms of Use and agree to abide by the policies stated below.

Privacy Policy

At GetYourCare, we are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We collect information when you use our services, including:

  • Personal Identification Information: Name, email address, phone number, medical history, and other information necessary for providing telehealth services.

  • Usage Data: Data about your interaction with the website and our services, such as IP addresses, browser type, device type, and usage patterns.

  • Health Information: Any medical or health-related information you provide during consultations with our healthcare professionals.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide telehealth services, including medical consultations, treatment, and follow-up.

  • To communicate with you regarding appointments, medical updates, and relevant health information.

  • To improve our website and services based on your feedback and usage patterns.

  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Healthcare Providers: With your consent, we may share your health information with our doctors and medical professionals for the purpose of diagnosis and treatment.

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our platform, such as hosting, analytics, and payment processing.

  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, such as government requests or court orders.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure the security of information transmitted to us.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw consent for the processing of your personal data (where applicable).

To exercise these rights, please contact us at info@gycafrica.com.

6. International Data Transfers

As a telehealth service serving patients in Africa, your personal data may be transferred to and stored in countries outside your country of residence. We will take all necessary steps to ensure that your data is handled securely and in compliance with applicable privacy laws.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy, please contact us at info@gycafrica.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device to help improve website functionality and personalize your experience. By using our site, you consent to the use of cookies in accordance with this policy.

We use the following types of cookies:

  • Essential Cookies: These are necessary for the operation of our website, such as to enable you to log in or access secure areas.

  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, helping us to improve the performance of our platform.

  • Functional Cookies: These cookies allow our website to remember your preferences, such as language selection, for a more personalized experience.

  • Advertising Cookies: These cookies help deliver relevant advertisements to you based on your browsing history. We may also use third-party cookies to track the effectiveness of our advertising campaigns.

You can manage or block cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.

9. Links
This website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites and we take no responsibility for the content on such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Accessibility Statement

Commitment to Accessibility

At GetYourCare, we believe in making our telehealth services accessible to everyone, including individuals with disabilities. We are committed to providing an inclusive user experience and continually improving the accessibility of our website and platform.

1. Accessible Features

We have implemented several features to make our website accessible, including:

  • Keyboard Navigation: Our website is navigable using a keyboard for users who cannot use a mouse or other pointing device.

  • Screen Reader Compatibility: The website is compatible with screen readers to assist users who are visually impaired or blind.

  • Text Alternatives: We provide text descriptions (alt text) for images and multimedia content to ensure they are understandable by users with visual impairments.

  • Adjustable Text Size: Our platform allows users to adjust text size to suit their needs.

2. Compliance with Accessibility Standards

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards to ensure our website is accessible to a wide range of people with disabilities. This includes making sure our content is perceivable, operable, understandable, and robust for all users.

3. Feedback and Support

We are constantly working to improve the accessibility of our website and welcome feedback from our users. If you encounter any difficulties while using our website or need assistance, please contact us at info@gycafrica.com, and we will do our best to address your needs.

4. Continuous Improvement

Our team regularly evaluates our website for accessibility and makes improvements to ensure it remains user-friendly for individuals with disabilities. We appreciate your patience as we continue to enhance our platform.

Thank you for choosing GetYourCare. We are committed to providing an accessible and welcoming experience for all users.